Conveniently provided at your organization:
4 Types of Problems
Value Stream Mapping
Improvement System: How problems (failure to achieve standards) and opportunities (potential improvements of standards) are managed at every level and across the organization.
Tools: real-time problem-solving, help-chain, RCA, A3 thinking, A3 coaching, strategy deployment/annual planning, value streams
Behaviors: consistent application and coaching to scientific thinking, go and observe, speaking with data and facts, providing psychological safety
4 TYPES OF PROBLEMS
Organizations aim to develop all their employees into an army of problem solvers. We do solve problems every single day, but all problems are not equal. Some situations call for reactive problem-solving while others require us to be proactive and forward-thinking.
Workshop participants will identify the methodologies and tools for the appropriate problem type:
Type 1 - The one-by-one problem-solving for the small but many "pebbles in the shoes"
Type 2 - The use of facts and data with A3 thinking to get back to standard performance
Type 3 - The process redesign with an A3 proposal to achieve new performance goals
Type 4 - The role of innovation to develop solutions that meet new customer needs
Team members encounter many problems each day as they do their work. They immediately relieve the burden to continue their work but do not solve the problem. The same situation will present itself again with the same or a different employee. The problem is not solved to root to prevent the situation from happening again.
Using real-time problem-solving, before the information perishes, and a fact-based approach, 4C problem-solving enables employees and their leaders to remove one by one the small but many "pebbles in the operators' shoes." The development of 4C problem-solving is the recommended foundation to develop A3 thinking and its 8-step problem-solving.
When solving a recurring problem, do you find yourself and others jumping to a solution? Do see changes made without the proper understanding of the current state, the proper root-cause analysis, and the proper use of experimentations? With A3 thinking, employees and their leaders engage in a rigorous method to solve recurring problems. This powerful approach developed by Toyota develops critical thinking and coaching skills.
Using practical case studies and real-life experience, the workshop introduces A3's 8-step problem-solving and presents the foundation to develop a pattern of thinking that can be applied at every level in the organization to continuously develop problem-solving capabilities.
VALUE STREAM MAPPING
Dr. Deming famously said, "If you can't describe what you are doing as a process, you don't know what you're doing." Value stream mapping is a lean manufacturing technique used to document, analyze, design, and improve the flow of materials and information required to bring a product or service to a consumer. This powerful technique can be applied to any value chain by mapping the current process and identifying the highest priority improvement opportunities.
Through the use of a case study, workshop participants will be guided to analyze facts and data to design a current state map, use Lean tools and techniques to propose a future state map, and develop an implementation plan to plan for the transformation.