ARE THOSE MAINTENANCE OR IMPROVEMENT METRICS?
It is critical to dissociate maintenance metrics from improvement metrics. For maintenance metrics, I use a dashboard and for improvement...
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NO PROBLEMS HERE, ONLY OPPORTUNITIES
In 2004, during an operation meeting at my new job in a Minnesotan company, I raised a production problem. I was quickly told, “Didier,...
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HOW MANY PROBLEMS DO YOU HAVE?
One of my hobbies is solving problems and teaching problem-solving. The definition of a problem is a gap between an actual condition and...
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FLOW when you can; PULL when you cannot flow, but never PUSH!
Lean is a socio-technical system. I love the development of people. This is rewarding to see the modest impact of my training and...
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LOOKING FOR BETTER RESULTS? TRY THIS:
Processes are designed, developed, managed, and improved to provide value to a customer who may be external or internal. To provide this...
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LEAN MANAGEMENT SYSTEMS TO GET BETTER RESULTS
In 2008, when I started or re-started the Lean Office at Andersen Windows, which we called the Andersen Management System (AMS), I...
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IDEAS ARE FREE
“Ideas are Free” is also a book by Alan G. Robinson and Dean Schroeder. The authors provide a roadmap for integrating the management of...
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VISUAL MANAGEMENT OF DECISIONS WITH THE ACCOUNTABILITY BOARD
In the early 2000s, I worked at Steelcase. I helped define, implement, coach, and use the Steelcase Production System (SPS), moving back...
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BEYOND THE SAFETY CROSS
Visual management is a form of communication where information is provided through visual artifacts. This type of communication not only...
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PROCESS UNDERSTANDING AT A GLANCE
I am happy to share a simple visual tool to visualize process performance I have used with numerous frontline teams in manufacturing and...
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LEADER STANDARD WORK AND PERSONAL KANBAN
Twenty years ago, I was a value stream manager for a large manufacturing organization. Leading an important Lean transformation, I used a...
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A CLOSER LOOK AT LEADER STANDARD WORK
The establishment of leader standard work starts by defining the value provided by the leader to the organization. This value differs...
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TIERED MANAGEMENT: from a REPORTING to a SUPPORTING structure
A few days ago, a healthcare executive asked me about Tiered Management. They were using the system but felt something was missing. The...
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HOW DO YOU FEEL DIDIER?
Years ago, I invited Tom, my sensei, to walk the floor with me, looking for nuggets of wisdom. During our walk, he stopped in front of...
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DAILY HUDDLES: WHAT DOES GOOD LOOK LIKE?
I was recently asked by the senior leader of an organization to provide feedback on their front-line huddles. This was a humbling...
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IDEAS ARE LIKE THE WIND
We cannot see the wind, but we can see the leaves and branches moving on the trees. We can see the strength of the wind by looking at the...
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DID YOU JUST TAKE OVER MY IDEA?
Earlier in my career, I was asked to lead the design and operation of a manufacturing value stream. The process, compared to the legacy...
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STANDARD WORK FOR CEO
Have you ever heard that some types of work cannot have standard work? What about the CEO function? I was visiting a healthcare...
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HELP PLEASE - NEED LEAN MANAGEMENT FOR BUSINESS
This is the subject of an email that landed in my inbox. The sender of the email was asking for real help. His wife, whom we will call...
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WHY LEADER STANDARD WORK?
Leader standard work is appropriate for leaders who are intentional with: Removing the chaos from their daily activities Creating...
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